Return & Exchange Policy
Your satisfaction is important to us. If there’s a problem with your order, we’re here to help.
Return/Exchange Eligibility
We offer returns or exchanges if:
✔ You received a damaged product
✔ You received the wrong item
To request a return or exchange, contact us within 48 hours of delivery with:
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Your order number
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Clear pictures of the product
Non-Returnable Items
We do not accept returns or exchanges if:
✖ You changed your mind
✖ The product was used or damaged by the customer
✖ The request is made after 48 hours of delivery
Exchange Process
If your exchange is approved:
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Our team will guide you on the return process
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After we receive the item, we will send a replacement
Refunds
In case a replacement is not available, we may offer a refund via bank transfer or mobile wallet.